Open orders
8Hospitality operations
Run QR menus, ordering, staff, and live service from one venue workspace.
Waitlo connects the customer-facing menu with the work happening behind the counter: managers control availability, guests order from the table, and staff handle service on a live order board.
Fast QR menu
PIN-confirmed actions
Manager control
Central Bistro
Service overview
Unavailable items
4Staff online
5Review dinner menu
Confirm prices, offers, and availability.Order board active
Waiters can update status during service.Concept
One operational source for the menu customers see and the service staff runs.
Restaurants often keep menus, printed QR codes, offers, order notes, and staff handoff in separate places. Waitlo treats them as one workflow: publish a menu, connect it to tables, receive orders, and keep the team working from the same live state.
The product is built for venues that need fast customer pages, predictable manager controls, and auditable staff actions without adding complexity during service.
Features
Everything needed to move from menu setup to table service.
Public digital menu
Publish customer-facing menus with categories, items, prices, availability, public venue details, and manager preview before exposing changes.
Table QR ordering
Generate table links and QR codes with rotatable tokens, keeping printed codes useful while allowing compromised links to be invalidated.
Live order board
Staff can review new orders, open details, accept, serve, or cancel with PIN-confirmed actions and clear order history.
Staff access
Managers control staff accounts, employee numbers, temporary passwords, and action PINs for shared station workflows.
Offers and availability
Configure promotions and unavailable items so prices stay consistent and service teams do not sell what the venue cannot serve.
Operational audit trail
Track venue updates, staff changes, station events, and order status changes for accountability during busy service.
Workflow
Designed around the real sequence of venue operations.
Set up the venue
Add public profile details, timezone, currency, tables, station access, and staff.
Publish the menu
Organize categories, prices, offers, and unavailable items before guests scan.
Run live service
Orders arrive from table QR links and move through accepted, served, or cancelled states.
Best fit
Built for venues that need practical control during service.
Restaurants and bistros
Keep the table menu, offers, and order board aligned through lunch and dinner rushes.
Cafes and bars
Let guests scan, order, and see only what is available while staff manage live status.
Multi-role teams
Separate platform, manager, and staff workspaces without splitting operational data.
Roles
Clear spaces for platform admins, managers, staff, and guests.
Platform admins
Approve venues, manage lifecycle status, and review contract and billing records.
Venue managers
Control menus, offers, tables, staff, station access, settings, and activity.
Service staff
Use order boards and shared stations to act on live orders with PIN confirmation.
Guests
Scan a fast table QR menu, review available items, and place orders without an app.
Questions
Common decisions before rollout.
Do guests need to install an app?
No. Guests use a table QR link in the browser.
Can staff share a station device?
Yes. Shared station access is supported, with staff actions confirmed by PIN.
Can a printed QR code be invalidated?
Yes. Table QR tokens can be rotated when a printed link should stop working.
Ready for service